- Procedure Manual

 

Page

Index 1

 

Procedure I Management Review and Quality Audit 2-3

 

Procedure 2 Document and Data Control 4-5

 

Procedure 3 Conformance and Preventive Action 6-8

 

Procedure 4 Vendor (Supplier) Approval and Purchasing 9-10

 

Procedure 5 Order Processing 11-14

 

Procedure 6 Manufacturing, Assembly (Refurbishment) and Services 15-22

 

Procedure 7 Warehouse and Distribution 23-24

 

Procedure 8 Calibration Control 25-26

 

Procedure 9 Training 27-28

 

 

 

 

 

 

 

 

 

 

 

 


PROCEDURE MANUAL

Procedure 1 Management Review and Quality Audit.

 

1.0  Purpose and Objectives.

 

1.1To ensure that the Quality System conforms to BS EN ISO 9001:2000 Standard, that all System elements, aspects and components are internally audited and evaluated on a regular basis and that any non-conformances are identified for Corrective Action.

 

1.2 To detail how Management review resources and evaluates the Quality Management System to ensure that they have been effectively implemented and maintained.

 

1.3 To ensure that the Quality Policy is established for the Company and quality objectives set at relevant functions and levels within the organisation, and communicated internally,

 

1.4To ensure that the Quality Management System Processes and objectives are measured, monitored and continually improved and that Corrective action taken where planned results are not being achieved.

 

2.0  Related Documents.

BS EN ISO 9001:2000 Paragraphs

5.1,5.2,5.3,5.4,5.6,6.15,6.25,6.3,6.1,6.22,6.4.8.2.1,8.2.2.8.2.3,8.2.4,8.5.1,8.5.2,8.5.3.

 

Quality Manual

.1,5.2,5.3,5.4,5.6,6.15,6.25,6.3,6.1,6.22,6.4.8.2.1,8.2.2.8.2.3,8.2.4,8.5.1,8.5.2,8.5.3.

 

3.0  Responsibility

 

3.1 The General Manager has the responsibility to ensure that Company Audits, Management Reviews, and continual improvements are carried out.

 

3.2 The General Manager has responsibility to ensure that the Auditors are trained.

 

3.3 The Auditors are responsible for: -

a)      Raising an audit number

b)      Arranging an audit time

c)      Auditing working practices against working practices and the standard

d)     Listing all observations found

e)      Agreeing points of non-conformance

f)       Recording points of non- conformance

g)      Discussing points of non0 conformance with appropriate Manager

h)      Agreeing completion date for corrective action

i)        Have appropriate Manager sign the audit

j)        If necessary undertake a follow up audit

k)      Upon completion sign off audit, issue copy to the appropriate Website

l)        File copy in audit file

Procedure as schematic

 

 

PROCEDURE MANUAL

 

Procedure 2 Document and Data Control

 

1.0  Purpose and Objective.

 

1.1To detail the approval, circulation, issuing and updating procedure for the Quality Manual, Operating Procedures, Company Forms and other documents, including those of external origin.

 

1.2 To detail procedures for controlling quality Records.

 

1.3 To ensure that the Procedure is implemented and controlled.

 

2.0  Related Documents

 

2.1BS EN 9001:2000 Paragraphs 4.2.3 & 4.2.4

2.2 Quality Manual Paragraphs 4.2.3 & 4.2.4

2.3 Procedure Nos3 Non- conformance, Corrective and Preventive Action

2.4 Procedure No4 Order Process

 

3.0  Responsibility

 

3.1The General Manager has the ultimate responsibility to ensure that all Document control requirements within the Company Quality System are understood and in compliance with this Procedure and related documents.

3.2 The Quality Consultant is responsible for maintaining copies of all current Quality Assurance Documents and company forms used to maintain Document Control.

 

3.3 It is the responsibility of each line Manager to ensure that employees always work to the current edition of Company documentation and understand the use of these documents

 

 

 

 

Procedure as schematic

 

 

 

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 3 Non Conformance and preventive Action

 

1.0  Purpose and Objective

 

1.1 To ensure that products, services that do not conform to specified requirements are identified and corrective action taken.

 

1.2 To identify reasons for non- conformance with a view to improving operations or systems and to reduce the incidence of bad products / service, Customer complaints, and Problem Forms.

 

1.3 To ensure that Customer feedback is obtained other than the formal complaints, and the remedial action is taken.

 

1.4 To ensure that non- conforming products, services are reviewed and that corrective action is taken.

 

1.5 To ensure that Continual Improvement is generated and that preventive action is taken to eliminate potential non- conformities and prevent their occurrence.

 

2.0  Related Documents

 

2.1 BS EN ISO 9001:2000 Paragraphs 5.273,8.22,8.23,8.24,8.5

2.2 5.273,8.22,8.23,8.24,8.5

 

3.0  Responsibility.

 

3.1The General Manager has the responsibility for ensuring that the procedure for Non- Conformance, Corrective and Preventive action is understood and adhered to.

 

3.2 It is the responsibility of all staff to bring Quality Improvements or Non- Conformities identified to the attention of their immediate supervisor.

 

3.3 Any changes to this procedure will be authorised by the Genera Manager in conjunction with the Commercial Manager and Production Manager as appropriate.

 

 

 

 

Procedure as schematic

 

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 4 Vendor (Supplier) Approval and Purchasing.

 

1.0  Purpose and Objective

 

1.1To ensure that the Vendor and Sub Contractor are evaluated, approved, monitored and controlled.

 

1.2 To define the Procedure for Purchasing.

 

1.3 To ensure that purchased products and services meet the requirements of the Company.

 

2.0  Related Documents

 

2.1 BS EN ISO 9001:2000 Paragraph 7.4

 

2.2 Quality Manual 7.4

 

2.3 Procedure Number 3, Non Conformance, Corrective and Preventive Action

 

3.0  Responsibility

 

3.1It is the responsibility of the Commercial Manager to ensure that the Procedure is understood and implemented.

 

3.2 It is the responsibility of Procurement Manager to ensure that all procurement activities adhere to this procedure

 

3.3 Changes to this Procedure will be Authorised by the General Manager and .Commercial Manager

 

4.0 Procedure as Schematic

 

4.1 Vendor Evaluations and Approval

 

4.2 Community Loans User Group designate Community Loans Suppliers and Products

 

4.3 Wheelchairs, Original Equipment Vendors

 

4.4 Consumables on past performance

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 5 Order Processing

 

1.0 Purpose and objective

 

1.1  To ensure customers requirements are clearly understood, defined and processed through enquiry to order despatch.

 

1.2  To review the business capability to fulfil order requirement.

 

1.3  To review and resolve discrepancies between the order and quote / tender

 

1.4  To control any amendments to quote and tender.

 

2.0 Related Documents

 

2.1 BS EN ISO 9001: 2000. Paragraphs 5.2,7.2,7.5.1,7.5.3,8.2.1.

2.2 Quality Manual Paragraphs 5.2,7.2,7.5.1,7.5.3,8.2.1

2.3 Procedure Number 3 Document and Data Control.

2.4 Procedure Number 3 Non- Conformance, Corrective and Preventive Action.

2.5 Procedure Number 6 Manufacturing and Assembly

2.6    Procedure Number 8 Stores and Distribution

 

3.0 Responsibility.

 

3.1 It is the responsibility of the General Manager,Commercial Manager and Production Manager to ensure that the Enquiry Quotation and Order Administration of this Procedure is understood and implemented..

 

3.2 Any changes to this procedure will be authorised by the General Manager in conjunction with the Managers.

 

4.0  Procedure as Schematic

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 6 Manufacturing, Assembly (Refurbishment) and Services

 

1.0  Purpose and Objective.

 

1.1To ensure that Refurbishment is effectively implemented and controlled.

 

1.2 To ensure that the product integrity and identification is maintained through process assembly to final delivery.

 

1.3 To ensure that Product integrity and identification is maintained through assembly and refurbishment.

 

2.0  Related Documents.

 

2.1 BS EN ISO 9001:2000 Paragraphs 5.2,7.5.1,7.5.2,7.5.3 7.5.5, 8.2.3.

2.2 Quality Manual Paragraphs 5.2,7.5.1,7.5.2,7.5.3 7.5.5, 8.2.3.

2.3 Procedure Number 3, Non-Conforming, Corrective and Preventive Action.

2.4 Procedure Number 4, Order Processing.

2.5 Procedure Number 7, Warehouse and Distribution.

2.6 Procedure Number 8, Calibration Control.

2.7    Procedure Number 9,Training

 

3.0  Responsibility

 

3.1 It is the responsibility of the Production Manager to ensure that all elements of this Procedure are understood and implemented.

3.2 Any changes to this Procedure will be authorised by the General Manager and the Production Manager.

 

4.0  Procedure as schematics

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 7 Warehouse and Distribution

 

1.0  Purpose and Objective.

 

1.1To ensure that warehouse activities including Goods receipt, storage, and despatch are effectively controlled.

 

1.2 To ensure all necessary Inspection activity appertaining to the above is carried out.

 

2.0 Related Documents

 

2.1 BS EN ISO 9001:2000 Paragraphs 5.2, 7.2.3,7.5.3,7.5.5 8.2.1,8.2.4

 

2.2 Quality Manual Paragraphs 5.2, 7.2.3,7.5.3,7.5.5 8.2.1,8.2.4

 

2.3 Procedure Number 2 Document and Data Control

 

2.4 Procedure Number 3 Non Conformance, Corrective and Preventive Action.

 

2.5 Procedure Number 4 Vendor Approval and Purchasing

 

3.0 Responsibility

 

3.1It is the responsibility of the Procurement Manager and appropriate production Supervisor to ensure that Goods Inwards inspection and despatch elements of this procedure are understood and implemented.

 

3.2 Any changes to this Procedure will be authorised by the General Manager in conjunction with the appropriate managers

 

NOTE Customer supplied product.

 

The company does not at present receive Customer owned product or property for incorporation with finished product, should circumstances change, such items will be handled and treated in the same way as Company products as defined in this procedure. The Customer will be informed in writing, if necessary of any missing or damaged items identified on receipt or subsequently during storage or transit.

 

4.0 Procedure as schematic.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 8 Calibration Control

 

1.0  Purpose and Objective.

 

1.1 To define the procedure for calibration Control

 

1.2 To ensure that all equipment, including Measuring and Test equipment is controlled, calibrated and maintained in good order that it may provide the necessary precision and accuracy to maintain product quality ,safety and customer satisfaction.

 

1.0  Related documents.

 

2.1 BS EN ISO 9001:2000 Paragraph 7.6

 

2.2 Quality Manual Section 7. 6

 

2.3 Procedure Number 3 , Non- Conformance, Corrective and Preventive Action.

 

2.0  Responsibility

 

3.1It is the responsibility of the Production Manager and managers to ensure that the elements of this Procedure are understood and implemented.

 

3.2 Any changes to this procedure will be authorised By the General Manager and Production Manager.

 

3.0  Procedure as schematic.

 

 

 

 

 

 

 

PROCEDURE MANUAL

 

Procedure 9 Training

 

 

1.0  Purpose and Objective.

 

1.1 To identify competency needs for personnel performing activities affecting Product or Customer service quality.

 

1.2 To provide training or other actions necessary to satisfy those needs.

 

1.3 To evaluate the effectiveness of the actions taken and ensure that those personnel carrying out quality related activities are adequately trained qualified and generally competent to perform their duties.

 

1.4To ensure that all personnel are aware of the relevance and importance of their activities and their contribution to the achievement of the Companies Quality Objectives.

 

2.0 Related Documents.

 

2.1 BE EN ISO 9001;2000 Paragraphs 6.2.1, 6.2.2.

 

2.2 Quality Manual Paragraphs 6.2.1, 6.2.2.

 

2.3 Procedure Number 1 ,Management Review and Quality Audit.

 

2.4 Procedure Number 3,Non- Conformance, Corrective and Preventive Action.

 

2.5 References:- Staff Training Records (Action Plans ,Staff Development Reviews ,Training Record File ,individual Development Plans and Management Reviews.

 

3.0Responsibility

 

3.1The General Manager shall be responsible for Training through delegation to the Administration / Training Manager.

 

3.2 It is the responsibility of each manager/ supervisor to ensure that the training needs are identified and training implemented.

 

3.3 Any changes to this procedure will be authorised by the General Manager and Administration Training Manager.

 

4.0 Procedure as schematic.